Plumbing questions, answered plainly
1000+ five-star reviews
Booking a plumber should not feel like a gamble, so this page collects the questions locals actually ask before they ring. If your question is not here, the Galston home page covers our full service range, or you can simply call (02) 9072 0520 and talk to a licensed plumber directly.
- $0 Call Out Fee
- Lifetime Labour Warranty
- Licensed & Insured
- Lic #275278CNSW plumbing licence, fully insured, water and gas
- $0 Call Out FeeIt costs nothing to get us to your door
- Lifetime Labour WarrantyIf it's not right, we come back. No questions. No cost.
- 1000+ five-star reviewsSydney homeowners have rated us five stars over a thousand times
Good questions, straight answers
Pricing and quotes
How much will the work cost?
Every job gets a fixed written price before any tool comes off the van, so you approve the full amount first and the invoice matches it exactly, with no hourly meter running and no overtime loading for nights or weekends.
Is there a call out fee?
No. Getting a licensed plumber to your property costs nothing, and the assessment and quote are free, so you only ever pay for work you have actually approved.
Do you quote before starting?
Always. Your plumber inspects properly, runs whatever diagnosis the job genuinely needs, then hands you one fixed written price covering the complete fix before any work begins.
Good questions, straight answers
Availability and licensing
When can you come out?
Phones are answered around the clock, including weekends and public holidays, and we prioritise genuine emergencies such as burst pipes, overflowing toilets, no hot water and suspected gas leaks.
Are your plumbers licensed?
Every plumber who attends your property works under licence #275278C with full insurance, and compliance certificates for gas, hot water or sewer work arrive with the paperwork, without you needing to chase them.
Is the work guaranteed?
Yes, every job carries our Lifetime Labour Warranty, so if something we installed or repaired is not right, we come back and fix it at no cost, long after the invoice is paid.
Good questions, straight answers
Services and this area
Can you work on septic and pressure sewer systems?
Yes. We clear and repair lines with the whole system in mind, whether your property runs an on-site tank under council inspection or one of the pressure sewer pump units in the village.
Do you handle hot water on rural properties?
We repair, size and replace storage and continuous flow systems, including units tucked in garages and outbuildings, and we plan large-capacity same-day swaps for big households on acreage.
What about long drainage runs on five-acre blocks?
We diagnose with CCTV cameras before digging, locate faults precisely along long private runs, and offer jetting, root cutting or pipe relining depending on what the footage shows.
Which areas do you cover?
We work across the plateau village itself and the surrounding district, including Hornsby Heights, Arcadia, Dural, Middle Dural and Mount Colah, with the same fixed pricing everywhere.